Greg Hughes | Law Firm Newswire

Northville, MI (Law Firm Newswire) November 7, 2016 – Frontline staff are failing to answer more than one-third of calls to the Department of Veterans Affairs’ (VA) suicide hotline. Former hotline director Greg Hughes pointed out that poor work habits, low productivity and other departmental issues were to blame. Several weeks prior to leaving his job in June, Hughes sent an internal email saying workers “spend very little time on the phone or engaged in assigned productive activity.” Some Veterans Crisis Line employees answer under five calls per day. They also end their shifts early despite the sharp rise in […]


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