PET | Law Firm Newswire

Northville, MI (Law Firm Newswire) July 18, 2016 – U.S. Department of Veterans Affairs (VA) Secretary Robert McDonald apologized for comparing the amount of time veterans wait to receive medical care at department hospitals to waiting in line for rides at Disney theme parks. In his original comments, McDonald claimed the government should be monitoring veterans’ satisfaction with the VA rather than appointment wait times as a measure of success. He said, “When you go to Disney, do they measure the number of hours you wait in line? Or what’s important? What’s important is what’s your satisfaction with the experience.” “Comparing veterans’ […]

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